Privacy Policy

Last updated: August 2026

At Wild Comforts, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit wildcomforts.com.au, make a purchase, contact us or otherwise interact with Wild Comforts.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us or sign up to receive marketing communications, we may collect information including:

Your name
Email address
Phone number
Billing and delivery address
Order and transaction information
Information you provide when contacting us
IP address, browser and device information
Information about how you interact with our website
Marketing and communication preferences
Cookie and similar technology data

When you make a payment, your payment information is processed securely by our payment providers. Wild Comforts does not directly store your complete credit or debit card details.

How We Collect Your Information

We may collect personal information when you:

Purchase a product from our website
Create or use a customer account
Subscribe to our email list
Complete a contact or enquiry form
Contact us by email
Participate in a promotion or offer
Browse or interact with our website
Interact with our advertising

Some information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

Process, fulfil and deliver your orders
Provide order confirmations, shipping updates and customer service
Respond to questions, enquiries and requests
Manage returns, refunds and other order-related matters
Improve our website, products and customer experience
Maintain the security of our website and help prevent fraud
Analyse website performance and customer behaviour
Send marketing communications where you have chosen to receive them
Measure and improve the effectiveness of our advertising
Meet our legal, accounting and regulatory obligations

Marketing Communications

If you choose to receive marketing communications from Wild Comforts, we may send you information about new products, special offers, promotions and other news we think may interest you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at hello@wildcomforts.com.au.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order you have placed.

Cookies and Similar Technologies

Wild Comforts uses cookies and similar technologies to help our website function, remember preferences, understand how visitors use our website and improve the shopping experience.

Cookies may also be used to measure advertising performance and, where applicable, provide advertising that is more relevant to you.

You can control or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website.

Analytics and Advertising

We may use third-party analytics and advertising services to understand how customers interact with our website and to measure and improve our marketing.

Depending on the services we use, these may include platforms such as:

Google and Google Analytics
Meta, including Facebook and Instagram
Shopify and its associated analytics and marketing services

These providers may use cookies, pixels or similar technologies in accordance with their own privacy policies.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include:

Shopify and our ecommerce service providers
Payment processors
Delivery and logistics providers
Website hosting and technology providers
Email and marketing platforms
Analytics and advertising providers
Professional advisers where required
Government, regulatory or law-enforcement authorities where required by law

We only provide information reasonably necessary for these providers to perform their services.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information when you visit our store or make a purchase. Information may be processed and stored in countries outside Australia as part of Shopify's global operations.

For more information about how Shopify handles personal information, you can review Shopify's privacy information on its website.

Overseas Disclosure

Some of the third-party service providers we use may operate or store information outside Australia.

As a result, personal information may be processed in other countries where privacy laws may differ from those in Australia.

Where appropriate, we take reasonable steps to work with reputable service providers that maintain appropriate privacy and security practices.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses secure technology to protect information transmitted between your browser and our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If you create an account with a password, you are responsible for keeping your login details confidential.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet our legal, tax, accounting and regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Accessing or Correcting Your Information

If you would like to request access to personal information we hold about you or believe that information we hold is incorrect or out of date, please contact us.

We may need to verify your identity before responding to certain requests.

Email: hello@wildcomforts.com.au

Links to Other Websites

Our website may contain links to third-party websites.

Wild Comforts is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Children's Privacy

Our website and products are not intended to collect personal information directly from children without the involvement of a parent or guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The latest version will always be published on this page with the date it was last updated.

Contact Us

If you have a question about this Privacy Policy, the personal information we hold about you or how your information is handled, please contact us:

Wild Comforts
Queensland, Australia
Email: hello@wildcomforts.com.au

We will endeavour to respond to privacy enquiries within a reasonable timeframe.