Terms & Conditions

Last updated: August 2026

Welcome to Wild Comforts.

These Terms & Conditions apply to your use of wildcomforts.com.au and to purchases made through our online store.

Throughout these Terms, “Wild Comforts”, “we”, “us” and “our” refer to Wild Comforts. “You” and “your” refer to visitors to our website and customers purchasing products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.

Our Online Store

Wild Comforts operates an online retail store offering camping, outdoor and lifestyle products.

We may add, modify or discontinue products from time to time without notice.

We make reasonable efforts to ensure product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings, and minor variations in measurements, appearance or specifications may occur.

Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the product.

Occasionally, a product may become unavailable after an order has been placed due to circumstances such as stock discrepancies or supplier availability.

If we're unable to fulfil an item in your order, we'll contact you as soon as reasonably possible and provide an appropriate solution, which may include a refund for the unavailable item.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to update product prices at any time.

The price applicable to your purchase is generally the price displayed when you place your order, subject to correction of genuine errors.

If we discover an obvious pricing or listing error after you place an order, we may contact you before fulfilling the order to explain the issue and provide available options.

Payments

Payment must be made using one of the payment methods available at checkout.

Available payment options may include Visa, Mastercard, PayPal and other payment methods displayed during checkout.

Payments are processed through secure third-party payment providers.

Wild Comforts does not directly store your complete credit or debit card details.

Please refer to our Payment & Security Policy for further information.

Orders

When you place an order through Wild Comforts, you are making an offer to purchase the products in your order.

After placing your order, you should receive an order confirmation email.

An automated order confirmation does not necessarily mean that we have accepted or dispatched your order.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

A product is unavailable
There has been an obvious pricing or listing error
Payment cannot be successfully processed
We reasonably suspect fraudulent or unauthorised activity
We are unable to deliver to the address provided
The order breaches these Terms or applicable law

If we cancel an order after payment has been successfully processed, we will arrange an appropriate refund.

Shipping & Delivery

We currently ship within Australia in accordance with our Shipping & Delivery Policy.

Estimated processing and delivery times displayed on our website are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, extreme weather, public holidays and peak periods.

Please ensure your delivery address is complete and accurate when placing your order.

If you notice an error after ordering, contact us at hello@wildcomforts.com.au as soon as possible.

We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.

Please refer to our Shipping & Delivery Policy for further information.

Returns, Refunds & Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet an applicable consumer guarantee.

Our separate Returns & Refunds Policy explains our process for change-of-mind returns, faulty products, refunds and exchanges.

Nothing in these Terms or our Returns & Refunds Policy limits any rights or remedies you may have under the Australian Consumer Law.

Product Use

You are responsible for reading and following any instructions, warnings, weight limits, safety information or other guidance supplied with a product.

Products should only be used for their intended purpose and in accordance with the manufacturer's instructions.

Camping and outdoor activities can involve inherent risks. Customers are responsible for using products appropriately and considering environmental conditions, weather, terrain and other relevant circumstances.

Nothing in this section excludes or limits liability where it cannot lawfully be excluded or limited.

Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, occasional errors, omissions or outdated information may occur.

We may correct errors or update website content when they are identified.

Information provided on our website is general in nature and should not be relied upon as professional, medical, safety or other specialist advice.

Intellectual Property

Unless otherwise stated, the content appearing on the Wild Comforts website—including our branding, text, graphics, logos, photographs, design elements and other materials—is owned by or licensed to Wild Comforts and is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, republish, commercially exploit or otherwise use our website content without permission, except where permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

Reviews & User Content

If you submit a product review, photograph, comment or other content to Wild Comforts, you confirm that you have the right to provide that content and that it does not infringe another person's rights.

You must not submit content that is unlawful, misleading, defamatory, abusive, offensive or infringes another person's intellectual property or privacy rights.

Where you provide content for publication on our website or marketing channels, you grant Wild Comforts permission to use, reproduce and display that content for reasonable business and promotional purposes, subject to applicable law.

Third-Party Websites

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily mean Wild Comforts endorses or controls those websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

We recommend reviewing the relevant terms and privacy policies when visiting external websites.

Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how we collect, use, disclose and protect personal information.

Website Security

We take reasonable steps to maintain the security of our website and customer information.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your Wild Comforts account.

If you believe your account or information has been compromised, please contact us promptly.

Prohibited Use

You must not use our website:

For unlawful or fraudulent purposes
To infringe the rights of Wild Comforts or another person
To distribute viruses, malicious code or other harmful material
To interfere with the security or operation of our website
To attempt unauthorised access to our website, systems or customer information
To scrape, copy or commercially exploit website content without permission
To submit false, misleading or fraudulent information

We may restrict access to our website where we reasonably believe these Terms have been breached.

Limitation of Liability

To the maximum extent permitted by law, Wild Comforts is not liable for indirect, incidental or consequential loss arising from your use of our website or products where such liability can lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot legally be excluded or limited, including rights under the Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, policies or legal obligations.

The latest version will be published on this page with the date it was last updated.

Changes will apply from the date they are published, subject to applicable law.

Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.

You submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them, subject to any rights you may have under applicable consumer law.

Contact Wild Comforts

If you have any questions about these Terms & Conditions, your order or shopping with Wild Comforts, please contact us:

Wild Comforts
Queensland, Australia
Email: hello@wildcomforts.com.au

We're always happy to help.