Returns & Refunds

We want you to feel confident shopping with Wild Comforts.

If something isn't quite right with your order, please get in touch and we'll do our best to make the process as simple as possible.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Change of Mind Returns

Changed your mind? We accept eligible change-of-mind returns when you contact us within 14 days of receiving your order.

To be eligible for a change-of-mind return, your item must:

• Be unused and in its original condition
• Be returned with all original packaging, accessories, manuals and tags
• Be suitable for resale
• Include proof of purchase or your Wild Comforts order number

Please contact us at hello@wildcomforts.com.au before sending an item back so we can provide you with return instructions.

Please do not return products without contacting us first.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, where applicable, are generally not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty, significantly different from its description or you receive the wrong item, please contact us as soon as possible.

Email hello@wildcomforts.com.au with:

• Your order number
• A description of the issue
• Clear photos or video showing the problem, where appropriate

This helps us assess the issue and arrange the most appropriate solution.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include a repair, replacement or refund.

Where a product is confirmed to have a fault or other problem covered by the Australian Consumer Law, Wild Comforts will cover reasonable return shipping costs where required.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement and may also be entitled to compensation for other reasonably foreseeable loss or damage.

If the problem is minor, we may choose to repair the item within a reasonable time. If we cannot do so, you may be entitled to a replacement or refund.

Your rights under the Australian Consumer Law apply in addition to any rights provided under this Returns & Refunds Policy.

Refunds

Once we receive and inspect an approved return, we'll let you know the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow some additional time for your bank or payment provider to process the refund after it has been issued.

Processing times can vary depending on your financial institution or payment provider.

Exchanges

If you would like a different product, please contact us at hello@wildcomforts.com.au.

We'll let you know the available options based on your order and the product you wish to return.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and paying for return postage.

We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been received and processed.

Wild Comforts cannot be responsible for change-of-mind returns that are lost in transit before reaching the nominated return address.

Please contact us before returning your item so we can provide the correct return instructions and address.

Items That Cannot Be Returned for Change of Mind

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns once opened or used.

Any exclusions will not affect your rights where a product is faulty or otherwise covered by the Australian Consumer Law.

If you're unsure whether your product can be returned, contact us before sending it back.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@wildcomforts.com.au.

We'll do our best to help, but once an order has been processed or dispatched, we may not be able to cancel it.

If the order has already been dispatched, our standard returns process may apply.

Need Help?

If you have any questions about a return, refund or an issue with your order, please contact us:

Email: hello@wildcomforts.com.au
Location: Queensland, Australia

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Wild Comforts.